Author: Sanghi A Publication Year: 2013
Summary: Effective feedback drives learning. In this paper the effect of negative verbal feedback on Obstetrics and Gynaecology trainees in London is surveyed.
Description: Effective feedback drives learning. The effect of negative verbal feedback on Obstetrics and Gynaecology trainees in London was surveyed. Among the 115 questionnaires returned, the prevalence of negative verbal feedback was 69%. Cases in the clinic or ward were the commonest trigger of negative verbal feedback (46%). 87% of the trainees had received negative verbal feedback from the Consultants. 36% of trainees felt lowering of morale and loss of motivation was experienced by 37-40% of the trainees. 48-74% of the trainees had a negative effect on performance. 23% of trainees wanted to leave the specialty as a result of negative verbal feedback. Thematic analysis of the responses to open questions showed two candidate themes- trainees’. perception of negative verbal feedback and demotivation. A working definition of negative verbal feedback as derived from this study is as follows:

“Negative verbal feedback is the feedback which makes student feel patronized, upset, insulted and belittled, demonstrates lack of respect care and support, and is unfair, given in an inappropriate manner, amounts to bullying and harassment and causes lowering of morale, motivation and performance”. We hope that trainers will avoid such feedback as this is detrimental to training.

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