Sep 30, 2019
Located 36 miles east of Atlanta on Emory’s original campus Oxford College invites applications for the position of Educational Analyst I
Supports departmental efforts that benefit the teaching and learning mission of the University. Acts as an information and consulting resource working with faculty, students and academic staff to inform them of the capabilities of Emory's Information Technology systems and infrastructure.
Works closely with faculty, staff and students to conduct analysis of instructional and learning requirements and assists in developing plans and strategies to meet those requirements. Assists in planning and implements education-related projects.
Utilizes incident and service request software to manage and track support calls and tickets; interacts with customers and determines how to resolve technical issues. Communicates and collaborates with the Service Desk to teach them how to provide support. Provides input to help improve processes for effective and efficient response. Analyzes customer requests to determine best courses of action, resolve issues, answer questions efficiently, and improve processes for meeting future requests.
Designs, writes course content and teaches training classes and workshops to provide users with numerous support tools and functions. Reviews training effectiveness to implement improvements. Teaches courses and workshops on educational topics and application features, providing expertise for tools based on users' needs. Meets with faculty to identify key learning objectives for courses; devises a plan for how to design the content and make it available online. Conducts individual and departmental consultations to provide teaching suggestions for meeting required outcomes. Develops and writes step-by-step documents, videos and web-based guides to support the user community and promote self-service.
Utilizes web development software to upload Emory-specific guides and service resources. Writes and edits self-help documentation and videos for the UTS knowledge management system. Analyzes and tests system upgrades to identify issues and upgrade inconsistencies. Analyzes and tests QA environments and system patches to make preparations for deployment to production. Analyzes and tests upgrades to ensure application functionality and stability. Performs related responsibilities as required.
A bachelor's degree and one year of instructional, academic technology support or related experience OR an equivalent combination of education, training and experience.
A master’s degree highly preferred. At least two years working with an LMS such as Canvas. At least two years experience with ePortfolio pedagogy, with platforms such as Digication, preferred.
One of Emory University's four schools partnering in undergraduate education, Oxford College provides 950 first- and second-year students of high academic profile an intensive liberal-arts program for the first two years of their Emory bachelor’s degree. We are interested in candidates with a commitment to working with a remarkably diverse student body in an inclusive learning community. Applications from women and historically underrepresented minorities are particularly welcome.
For more information about Oxford College and for a full listing of open positions, visit http://oxford.emory.edu/hiring